Return & Exchange Policy

At Bio Serv, we value our customers and aim to provide a reliable shopping experience. Please review our return and exchange policy before submitting a request.

Return and Exchange Period

Customers may request a return or exchange within 3 days of receiving their order, subject to the terms and conditions outlined below.

Return and Exchange Conditions

To be eligible for a return or exchange, products must be:

• In perfect condition and unused.
• In their original condition, without alterations or damage.
• Compliant with the return requirements stated in this policy.

Returns of Promotional Offers and Bundles

For products purchased as part of a promotional offer or bundle, all items included in the offer or bundle must be returned together for the return request to be accepted.

Shipping and Bank Transfer Fees

• Defective or faulty products: Customers will not be charged return shipping or bank transfer fees associated with the return, where applicable.
• Returns for other reasons: Customers are responsible for applicable shipping or bank transfer fees, depending on the circumstances of the return.

Non-Returnable Products and Circumstances

Returns will not be accepted in the following cases:

• Products that have been used, damaged, or are not in acceptable condition.
• Products that are no longer in their original condition.
• Products requiring special storage conditions, subject to the nature of the product and its safety requirements.
• Orders cancelled after shipment, in which case the customer will be responsible for the applicable shipping charges.

How to Request a Return or Exchange

For inquiries about our return and exchange policy or to submit a request, please contact Bio Serv Customer Service through the contact channels available on our website.

Note: This policy is subject to applicable laws and regulations in the Kingdom of Saudi Arabia.