Privacy Policy

Bio Serv Online Store

Last Updated: 25 October 2026

Introduction

Welcome to Bio Serv, available at https://bioservhealthcare.com/.

We respect your privacy and are committed to handling your personal data responsibly and transparently. This Privacy Policy explains the types of personal data we may collect when you use our online store, how we may use and share that data, the measures taken to protect it, and the rights and choices available to you.

By using our store, you acknowledge that you have had the opportunity to review this Privacy Policy. The collection and processing of personal data are subject to applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its Implementing Regulations, where applicable.

Information We May Collect

Depending on how you interact with our store and the services you use, we may collect the following categories of information:

  • Identity and contact information: Such as your name, phone number, and email address.
  • Order and delivery information: Such as the products you purchase, delivery address, city, postal code where applicable, and order details and history.
  • Payment information: Information necessary to process and verify payments. Payment data may be processed by authorized payment service providers. How such information is stored or accessed depends on the relevant provider and the store's configuration.
  • Account information: Such as login details and information associated with your account, if you create one.
  • Technical and usage data: Such as your Internet Protocol (IP) address, device and browser type, pages visited, and interactions with the store, to the extent supported by the tools and settings in use.
  • Customer service communications: Such as inquiries, messages, and information you provide when contacting us.

Please avoid sending sensitive health information or unnecessary personal data through public communication channels.

How We Use Your Information

We may use your personal data for the following purposes:

  • To receive, process, confirm, prepare, and deliver orders.
  • To process payments, verify transactions, and manage refunds where applicable.
  • To communicate with you about your orders, shipping and delivery, inquiries, and customer support.
  • To create and manage customer accounts and provide related services and features.
  • To improve the store's performance and user experience, analyze usage, and troubleshoot technical issues.
  • To protect the store and its users against fraud and unlawful activity, and to verify transactions when necessary.
  • To send marketing messages and promotional offers where legally permitted and with the required consent, where applicable. You may unsubscribe from marketing communications using the instructions provided in those messages.
  • To comply with applicable legal and regulatory obligations or address legitimate claims and disputes.

Sharing Information with Third Parties

We do not sell your personal data. We may share limited information when necessary for the purposes described in this Policy or when required or permitted by applicable law, with the following categories of recipients:

  • Shipping and delivery providers: To deliver your orders, which may require sharing your name, phone number, and delivery address.
  • Payment service providers: To process payments, verify transactions, and manage refunds.
  • Technical and operational service providers: Such as store hosting, support services, and analytics providers, depending on the services actually used.
  • Government authorities or competent bodies: Where disclosure is required under applicable laws or lawful procedures.
  • Other parties: Where necessary to protect legal rights, property, or the safety of the store and its users, in accordance with applicable law.

We handle data sharing according to its purpose and the relevant legal requirements.

Data Security

We take appropriate organizational and technical measures to protect personal data against unauthorized access, use, alteration, disclosure, or destruction, taking into account the nature of the data and the risks associated with its processing.

However, no method of data transmission or storage can be guaranteed to be completely secure. We address data-related risks and incidents in accordance with applicable legal requirements.

Cookies and Similar Technologies

Depending on the tools and settings enabled, our store may use cookies and similar technologies to help operate the website, remember certain preferences, support shopping cart functionality, understand how visitors use the store, and improve its performance.

You can manage cookies through your browser settings. You may also manage your consent preferences if a cookie management tool is available on the store. Disabling certain essential cookies may affect some website features.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, for any period required by applicable laws and regulations, or as necessary to address claims and protect legitimate rights.

When personal data is no longer required, we take appropriate steps to delete, destroy, or anonymize it, subject to applicable legal requirements and exceptions.


Your Personal Data Rights

Subject to applicable laws and regulations, the nature of the data, and the legal basis for processing, you may have the right to:

  • Request access to your personal data or obtain a copy of it.
  • Request the correction, completion, or updating of inaccurate data.
  • Request the destruction of your personal data where the applicable legal conditions are met.
  • Withdraw consent where processing is based on your consent, subject to any legal consequences.
  • Exercise any other rights available to you under applicable laws.

To exercise your rights or submit a question or complaint concerning your personal data, please contact us using the details below. We may request additional information to verify your identity before processing your request.

External Links and Services

Our store may contain links to third-party websites or services. Those websites and services operate under their own privacy policies, and we do not control their privacy practices. We encourage you to review their privacy policies before providing them with your personal data.

Children's Privacy

Our store is not intended to collect personal data from children without observing applicable legal requirements concerning age and parental or guardian consent, where required. If you believe that a child's personal data has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, or applicable legal requirements. Any updated version will be published on this page, together with a revised last-updated date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, you may contact us at:

Please verify the contact details above before publishing this Policy.


Important: This Policy describes general privacy practices and should be reviewed and adapted to reflect Bio Serv's actual business practices and applicable legal requirements before final approval.