Terms & Conditions

Terms of Use and Terms & Conditions

Bio Serv Healthcare Online Store

Introduction

Welcome to the Bio Serv Healthcare online store.

These Terms and Conditions govern access to and use of our website and related services. They explain the rights and obligations of the store and its customers when browsing, ordering, or purchasing products through our platform.

By using the website or completing a purchase, users acknowledge that they have reviewed and accepted these terms to the extent permitted by the applicable laws and regulations of the Kingdom of Saudi Arabia. Nothing in these terms limits any consumer rights granted by applicable law.

Article 1: Definitions

For the purposes of these Terms and Conditions:

  1. Store: The Bio Serv Healthcare online store, including its website and related services.
  2. Store Management: The legal entity that owns or operates the store, as identified in its published business details.
  3. Customer or Consumer: Any person who uses the store or orders or purchases products through it.
  4. Products: Goods and products offered for sale through the store.
  5. Agreement: This document, including its terms, conditions, and any updates published in accordance with applicable law.

Article 2: Legal Capacity

Users confirm that they have the legal capacity required to use the store and enter into electronic transactions under the laws and regulations of the Kingdom of Saudi Arabia.

Where a user is a minor or lacks the required legal capacity, use of the store or purchases must be made with the consent and supervision of a parent, guardian, or legal representative where required by applicable law.

Article 3: Products and Services

  1. The store offers products and services according to the categories and details published on the website.
  2. Product specifications, prices, and usage information are provided on the relevant product pages.
  3. Product colors or visual details displayed on screen may differ slightly from the actual product due to screen settings or photography conditions.
  4. Product information is not a substitute for professional medical advice, diagnosis, or treatment. Customers should follow the instructions and warnings provided with each product.
  5. The store aims to display and market products in accordance with applicable laws and relevant regulatory requirements.

Article 4: Acceptable Use

Users agree to:

  1. Use the store for lawful purposes and in compliance with the laws and regulations of the Kingdom of Saudi Arabia.
  2. Refrain from using the website in a way that disrupts its operation, compromises its security, or negatively affects other users.
  3. Refrain from attempting unauthorized access to accounts, systems, or data.
  4. Refrain from providing misleading information or using the store for fraudulent or unlawful activities.

The store may take appropriate action in response to misuse, subject to applicable law.

Article 5: Accounts and Registration

When creating an account, users agree to:

  1. Provide accurate, complete, and up-to-date information and update it when necessary.
  2. Keep their login credentials and passwords confidential.
  3. Notify the store if they suspect unauthorized account access or discover a security breach.
  4. Refrain from using another person's account or impersonating another person without authorization.
  5. Accept responsibility for activities carried out through their account to the extent attributable to them under applicable law.

The store may suspend, restrict, or close an account in cases of material breach, suspected fraud, or unlawful use, while respecting the user's rights and applicable legal obligations.

Article 6: Electronic Communications and Notices

  1. The store may contact customers through the email address, telephone number, or other contact details they provide, for legitimate purposes.
  2. Electronic communications may include order confirmations, shipping and delivery updates, account notices, and responses to inquiries or complaints.
  3. Marketing communications will be sent in accordance with applicable legal requirements and the customer's preferences and rights.
  4. Customers are responsible for keeping their contact details accurate and up to date.

Article 7: Amendments and Fees

  1. The store may update these Terms and Conditions when necessary. Updated terms will be published, with the effective date indicated where appropriate.
  2. Amendments will take effect in accordance with applicable law and will not improperly diminish accrued rights or obligations arising before the amendments take effect.
  3. Product prices, applicable fees, shipping charges, and taxes, where applicable, will be clearly disclosed before checkout is completed.
  4. Additional charges will only be imposed in accordance with the information disclosed to the customer, the customer's applicable consent, and relevant legal requirements.

Article 8: Orders, Pricing, Payments, and Invoices

  1. Customers may place orders using the purchasing methods available on the store.
  2. Orders are subject to store confirmation, product availability, accurate order details, and payment requirements.
  3. Product prices and additional order costs, including shipping charges and applicable taxes, will be displayed before the purchase is completed.
  4. Payments must be made using the payment methods available on the store or officially announced by the store.
  5. The store will issue invoices and other required documents in accordance with applicable law.
  6. The store may correct clear pricing or information errors in accordance with applicable law, while respecting customer rights and obligations arising from existing orders.

Article 9: Intellectual Property

Intellectual property rights relating to the website and its content, including trade names, logos, text, photographs, designs, and visual elements, belong to their respective owners or authorized licensors.

Users may not copy, republish, or commercially use the store's trademarks or content without prior permission from the rights holder, except where permitted by law.

Article 10: Store Responsibilities

  1. The store aims to provide accurate product and service information and update it when necessary.
  2. Nothing in these Terms and Conditions excludes consumer rights or releases the store from liability where such exclusion is prohibited by applicable law.
  3. Website availability and certain services may be affected by maintenance, technical issues, or circumstances beyond the store's reasonable control.
  4. The store is not responsible for delays or interruptions caused by third parties except to the extent determined by applicable law.
  5. The store will offer products that are legally permitted to be marketed, where required, and in accordance with relevant regulatory requirements.

Article 11: Account Suspension and Access Restrictions

The store may suspend accounts or restrict access to certain services for legitimate reasons, including suspected fraud, misuse, or breach of these Terms and Conditions.

Any such action will be proportionate to the circumstances and will take into account user rights and any notice or remediation requirements under applicable law.

Article 12: Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

The parties will seek to resolve disputes arising from use of the store or purchases through customer service and good-faith communication. If an amicable resolution cannot be reached, the competent authorities and courts in the Kingdom of Saudi Arabia will have jurisdiction in accordance with applicable rules.

Article 13: General Provisions

  1. These Terms and Conditions supplement other policies published on the store, including the Privacy Policy, Shipping and Delivery Policy, and Return and Exchange Policy, each within its respective scope.
  2. If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
  3. Prices and promotional offers are subject to the terms stated for each offer. The store may update or discontinue future offers while respecting existing obligations and consumer rights.
  4. These Terms and Conditions will be interpreted in accordance with the applicable laws of the Kingdom of Saudi Arabia.
  5. The Arabic version will serve as the reference version for interpretation unless otherwise required by applicable law.


Last Updated: 25 October 2026

Contact Details: 054 292 6428, [email protected]